Refund & Returns Policy – 3dotshop
🛍️ Eligibility for Returns
You can request a return within 7 days of receiving your order.
To be eligible, items must be:
Unused
In original condition
In original packaging with all tags attached
Certain items (e.g., intimate wear, personalized products, or clearance items) may not be eligible for return.
📦 How to Return an Item
Email us at info@3dotshop.com with your order number and reason for return.
Our support team will guide you through the process.
Pack the item securely and send it to the return address we provide.
🚚 Please note: Return shipping costs are the responsibility of the customer unless the item was damaged, defective, or incorrect.
💸 Refund Process
Once we receive and inspect your returned item, we will notify you via email.
If approved, your refund will be processed within 5–7 business days via your original payment method.
Shipping fees (if any) are non-refundable.
🔁 Exchanges
We offer free exchanges for the same item in a different size or color, subject to availability.
To request an exchange, please follow the return process above and mention “Exchange” in your message.
❌ Non-Returnable Items
Gift cards
Downloadable software or digital goods
Health & hygiene-sensitive items (e.g., undergarments, cosmetics if opened)
Customized/personalized products